878 N Beglis Pkwy   Sulphur, LA  337 527-0950
email: jmcintosh@swimsational.net
FAQ , Pricing and
Policies


F A Q
Q:  Why do you promote "weekly" swim lessons?

1.  Research has proven that children who swim year 'round learn at a quicker pace, retain
their skills longer, they  build self confidence and usually enjoy
coming to swim lessons, in fact, many cry to stay!  Children have time to absorb the
information presented to them.  
There is no "QUICK FIX" to learning to swim, it takes time and patience to become a
skilled swimmer with proper safety skills.     
2.  We have found that children have a tendency to become frustrated with the seasonal
programs and seasonal instructors that many times only teach a few weeks per year.    
Parents usually find out too late that the seasonal lessons taken with inexperienced
teachers  were a waste of time and money.  Most of our children swim year 'round but our
summer lesson program are taught by the  same seasoned instructors who teach year
'round at our school.
3.  Once per week kids usually look forward to their lessons, have time to think of
questions they want to ask, have time to think about the material that
was presented to them and can't wait to get back in water !

Q:  Do the children receive a ribbon or a trophy?
ABSOLUTELY!        Each time a student passes the required skills for their level, they will
receive a medal or is it is the final level of a series, they will receive a SERIES TROPHY!  

Q:  Do we have the same instructor every class/can we request a certain
instructor?
A:  We will of course try our best to accommodate your request, but may not be able to do
that.  You are not guaranteed same teacher, only the same time slot.  Some quit, leave,
move on, retire or have school tests, other jobs, vacations etc. that would interfere with
such a claim.

Q:  Do you offer any summer swim lessons?  

Yes, we offer one week summer splash clinics for all levels M-F (5 classes) during the
morning hours.  Our traditional once per week lessons still go on in the afternoons to
accomodate parents that work.  The cost of the summer classes is $100 per week per
student (multiple discounts);  you can take as many weeks as you like, spreading them
out over May,  June and July.  Some kids complete a whole series of 4 levels during the
summer!  We start the first week of May and go through July.  
WE ALSO HAVE VERY PRODUCTIVE 1/2 DAY
SUMMER CAMPS.  They are run through
June and July.  M-F 9-12 am.  These camps provide 2 (two) swim lessons per day, games,
free swim time, water basketball, relays, slide and float time, hula hoop contest, limbo
contest, ice cream eating contest!  The cost is currently $175 for the week and no
registration fees!  $50 NON REFUNDABLE DEPOSIT REQUIRED TO BE DEDUCTED
FROM TOTAL. NO REFUNDS.  
Q:  Can I switch to another camp or lesson summer date after I register?

A:  Due to limited spaces, once you register for your SUMMER or HOLIDAY class, we
cannot give refunds on deposits.  We will however move/cancel your class within 45 days
of start date. After that, NO TRANSFERS. YOU ARE KEEPING OTHERS FROM TAKING
THAT SPOT

Q:  What if I get sick for my summer lessons at the last minute or during the week, are
there makeups or will I be able to receive a refund?

A.  NO REFUNDS AND NO MAKEUPS ON SUMMER LESSONS, SPACE IS VERY LIMITED.

Q:  Do you offer any classes for larger group instruction?

We encourage any private schools or larger work groups to call us and let us create
specialized classes for your school or organization!   We also can prepare a merit badge
program for your girl or boy scout troop.  

Q:  WHAT ARE "Swim&m's" and do you give prizes?

Both are a form of positive reinforcement.  We "reward" children with m&m's in the water
for their participation.  Your child may receive up to 7
m&m's per class (that's only 7 m&m's per week from us).  If your child has an allergy to
chocolate, we can substitute with skittles.  We prefer m&m's as they
melt in their mouth, no chewing!  We celebrate the end of every lesson with a prize, the
kids look forward to coming back so they can pick from the prize   
bucket every day!  Positive reinforcement is a proven and successful teaching tool.

Q:  How do the new "Endless" swim lessons work?

You can sign up at any time, stop at anytime.... you provide us with a withdrawal form 30
days prior to the last class you wish to attend.   We have 14 levels so you can continue for
as long as you wish.  We even have our own Recreational Swim Team for ages 5-18.
Endless swim lessons are exactly that...endless!  Once you enroll with us, you will remain
enrolled until YOU decide to stop, thus eliminating any
renewals, eliminating you from having to com up with a large sum of money all at once,
and never ever losing that preferred time slot because you
forgot to renew!  Children receive ribbons as they progress with essential skills and can
earn trophies for each series they complete!
Endless swim lessons provides a more affordable option.
Less paperwork....eliminates the need for  you to re-enroll time after time, and
rescheduling every session.

Q:  Why do you sing songs and wear silly hats, it seems like playing not
learning?
Our Core Value:  SAFETY FIRST-FUN SECOND-LEARNING LAST
Research tells us that when children are fearful, they will not perform to their fullest.  At
Swimsational, we will first and always keep your child safe and teach them safety.  We
incorporate fun and silly songs and games as a form of distraction from their fear which
enables us to gain their trust and move forward with teaching.  Many times we just need to
take time for a song to help calm the class or distract them from a new activity that may
seem fearful to them.  Children are more receptive to new ideas when presented in a fun
manner.  99.5% of all children reach their goals.  

Q:  Do you teach safety in your classes?

YES, YES!  From infant through adults, from learning how to safely enter the water by
using steps or sit and swivel approach, how to return to the side
in case of accidental fall, basic throw, don't go rescue techniques and on and on!
We teach them why back floating is important...THEY CAN SEE, SHOUT FOR HELP,
BREATHE ON THEIR BACK, THIS IS AN ESSENTIAL LIFE SAVING SKILL.  They learn
what they can do in lightning emergency, what is the H.E.L.P. position in the water,
what is the "chain of survival", why CPR is important, why they must obey pool rules for
their safety starting at sitting on their "tommy turtles"during class time  when it is not their
turn, why you must look before you leap, why it is best to swim with a buddy, even if you
are a good swimmer, how to disrobe in the water and why, we have safety skills test for
every level starting at Aquatots where students will be asked to swim fully clothed for this
to prepare them for a real life emergency.
We have a safety lesson plan for every one of our 16 levels!

Q:  I was taught the Australian crawl stroke, and learned to breathe on the
side, do you teach that?  I see kids rolling over to breathe?

Yes.  The curriculum Swimsational uses has been tweaked over the years to stay abreast
of the ever changing techniques used and approved by National Organizations.
We teach a swim, roll, swim.  It is setting the groundwork for timing and coordination for
the rhythmic breathing used in the Australian Crawl (sometimes
referred to as Freestyle) in later levels.  Our main goal is safety in the beginning for your
child. We have some two year olds that can successfully
swim the width of the pool using this technique.  Backfloating is a life saving technique as
well.  In the beginning, they can roll over onto their back and remain
there as long as they wish, then roll over and continue to swim.  It is a way to calm
themselves, think about their next move and swim endlessly.  Even when a seasoned
good swimmer can swim the australian crawl or freestyle, at some point, minutes or
hours, YOU WILL TIRE... but being able to transition your body front to back to a resting
position can save anyone's life, adult or child, but it does take practice!
The progression is natural  to traditional rhythmic breathing, student will go from rolling
over to rolling partially over then to rhythmic, each becoming
a building block for the next level.   Learning to swim is not a "Quick Fix" to drowning
prevention.  You must use layers of protection.  Please be patient   
while we teach your child these life saving techniques!

Q:  How do I know what level to register for?

1.   If unsure, please call the office.  If your child has absolutely NO skills, it will depend on
AGE ONLY and no need for evaluation.
3-5 year old true beginners will be "Krab Dippers Class".
6-14 year old true beginners will be "Dashing Dolphins Class".
See "Register for Classes" page for further class description levels.
2.  We offer Free Trial Classes.  Simply register as usual for the class that best fits your
child's skill level and write in comments...FREE TRIAL.

Q:  Do you offer Private Lessons?
YES!  For all levels, Infant through Adult.  Call the office to register for private classes.
A private class will ensure you 30 minutes one on one with one of our instructors, no
guarantee that you can have the same instructor, only the time slot.  Although we will
certainly try to accommodate your request for a certain instructor, we cannot guarantee
the same instructor each class as things happen, schedules change etc.
Before deciding on private class, review our makeup policies for privates.
You may be asked to take your makeup in a group class due to availability.  Under no
circumstances will anyone be allowed to makeup a  makeup or continue makeups past
your end date after withdrawal.

Q:  Is there a time when we can come to pool and practice?
Not at this time.

Q:  Do you offer makeups for classes I can't attend?
We will offer one to two makeups per student per month with the "Endless Swim
Lessons".  These need to be made up within the following month or you will lose them.
ALL MAKEUPS ARE SUBJECT TO AVAILABILITY.
THIS IS A FREE SERVICE.  Nomakeups for summer or holiday classes due to limited
space.
Disclaimer to this free service:  You may have a different instructor.  Privates may be
asked to do a group lesson in lieu of a private for their makeup.  We appreciate you
keeping your child home is he or she is ill with fever, pain in ears or diarrhea.  There may
be an instance that we cannot make up a private class due to availability.  In this instance
you would lose the makeup.  Again, this is a FREE service, you do not pay for it and
therefore there is no guarantee that there will be an available time slot or instructor for
your private class.

Q:  There is no registration fee for racing squads, holiday or summer pgrm

Q:  What if YOU cancel a class, do you offer a makeup?
Should "Swimsational" cancel any year 'round endless classes for any reason,  we will
offer you a makeup class at no charge, subject to availability.

Q:  What if my child has tubes in their ears, can they swim?
If your child has tubes, always consult with your doctor and if he approves the lessons, it
is your responsibility to let your teacher know each lesson.  We will substitute another
skill for your child that does not require them to dive deeply into the water.  Pressure
sometimes can cause discomfort to those with tubes.

Q:  How do I get started with my registration?

1.  Go to our registration page.  Click Here For Registration.
2.  Find your class, click on the "register" link beside your class and it will walk you
through our simple quick registration.  You will need you credit  card
available.  You will enter you information through our secure website and you will be
automatically charged for your first month's tuition (pro rated if eligible,  discounts for
multiples,  plus your annual registration fee.  Once you click the register link, you may exit
at any time.  Only after pressing "submit" will your
registration be complete.  If you gave us your e-mail when registering, you will receive an
immediate automated confirmation via email.  See Pricing and
exceptions below.

Q:  Can I register for classes and squads on your website?
Yes.

Q:  Once I register, when do we start?
You may start the same week that you register but no later than the following week.  
Unfortunately due to demand, we cannot hold classes longer than that.
There is a comment section at the end of the registration form.  You need to type in the
date that you wish to start so the program knows if your 1st month needs to be prorated
or not.  We pro-rate going in, not going out.

Q:  Why is there a registration fee and how much is it?
1.  The fee helps defray necessary cost of administration for the registration process as
well as our yard sign to you and excess medical/accidental supplemental liability
insurance per student.   Registration fees are annual and run from May 1 to May 1.
2.  The  current cost is $35 for the 1st student, $45 maximum family registration due at time
of registration and each May 1 thereafter.  Registration Fees are automatically billed to the
credit card on file if you are enrolled on any given May 1.

Q:  If there is more than one location, is the registration fee good for both
locations?
Yes.  Registration fee is honored at both locations as if one school.  If you enroll in one
Swimsational Swim School location and then move to another Swimsational Swim School
location,  your new enrollment would be subject to availability but once moved,  you
would lose your preferred time at the original school.  If you should decide to return, it
would be subject to availability as well.

Q:  What if I enroll in the middle of the month?
Your first month's tuition will be pro rated.  

Q:  What if I leave in the middle of the month?
Please see below "how do I withdraw from lessons".  We do not pro rate when leaving.


Q:  Why do you charge for lessons and registration up front?
Due to scheduling online, we cannot hold a spot without a registration fee and prorated
first month's tuition.  We cannot afford to have someone sign
up and not show up.  We determine staffing based upon guaranteed enrollment.

Q:  How do I withdraw from lessons?
You must fill out withdrawal form 30 days prior to last month you wish to attend..your auto pay will
then pay that next month, remember you are paying in advance for classes.  Remember, if
submitted after the first day of any month, last month to attend is the following month.  Example:  
If you submit 6/2 through 6/30...your last month charged will be 7/1. we do not sell weekly lessons,
only monthly.  We pro-rate when enrolling as a courtesy, but not when leaving.
BY REGISTERING, YOU ARE AGREEING TO AND UNDERSTAND THAT YOU WILL BE BILLED FOR THE
NEXT BILLING CYCLE IF THIS NOTICE IS NOT RECEIVED BEFORE THE 1ST DAY OF YOUR CHILD'S
(OR SELF) FINAL MONTH OF LESSONS AS PER THE REGISTRATION AGREEMENT.

Families who wish to withdraw are MUST fill out a withdrawal form and turn it in AT LEAST
30 days prior to last class that you wish to attend.  
NO VERBAL CANCELLATIONS, email's or any other form of communication will be
honored.  Why?  Because we are only human and are dealing with hundreds of kids per
week and we may not remember to check an email, we may forget to tell the proper person
or simply forget.  YOU MUST USE OUR WITHDRAWAL FORM.  Withdrawal forms can also
be obtained at the school or on the website/registration page.  Once downloaded or
picked up, you may fax (our forms only) to 337 528-7299 or scan and email to
jmcintosh@swimsational.net.

Q:  Why do you need 30 days notice?
Due to our small class ratio, we need that time to determine our staffing needs.  Our wait
list can get long at times and this gives us ample time to fill your class.  We need sufficient
time to fill your time slot.

Q:  If I withdraw from lessons, when I decide to return, can I have that same
time?
Unfortunately there is no guarantee.  When you turn in your withdrawal the system
creates a "drop date" for you,  we reserve the option of pre- filling your spot the week
following your last class.  Our wait list gets long at certain times of the year.  We will work
with you and do our very best to help but there are no guarantees.

Q:  How much are your lessons?
ALL LEARN TO SWIM PROGRAMS REQUIRE A $35 ANNUAL REGISTRATION FEE BUT NO MORE THAN
$45 IF MORE THAN ONE STUDENT IN FAMILY!
 All registration fees will renew via auto pay with credit card on
file every May 1 annually if student is enrolled on that date.  This way, you never have to worry about being dropped or
losing that special class time at Swimsational.   Learn to Swim registration fees run May 1 to May 1.
(Racing Squad Registrations run Aug 1 to August 1)  You receive 10% OFF any of our swim parties while enrolled!
SMALL GROUP/  ONCE PER WEEK "LEARN TO SWIM"  ENDLESS LESSONS
(no more than 4 per class per instructor) 5% multiple discounts shown 4.1 ratio

1st  Child-  $82/mo       2nd Child-   $78/mo          3rd/4th Child-  $74/mo       


SMALL GROUP/ TWICE PER WEEK LESSONS subject to availability (no more than 4
per class per instructor) 5% multiple discounts shown
1st Child- $150/mo  2nd child-  $142/mo         3rd/4th Child- $134/mo     
PLUS all enrolled students receive automatic 10% off any pool party/2 makeups per
month and they do not roll over

PRIVATE /ONCE PER WEEK 5% multiple discounts shown

1st Child-  $160/mo      2nd Child-  $152/mo         3rd/4th Child $144/mo      
Makeups allowed.  READ MAKEUP POLICIES!  This is a lagniappe service.  If no clases
available, you may need to go into whatever is available, including privates using group
class just for their makeup.  If you do not agree, please do not register in a PRIVATE
CLASS.

ADULT LEARN TO SWIM:   PRIVATE ADULT $160 MONTH/ONCE PER WEEK/30 min
classes.

Cost to enroll for Learn to Swim "Endless Weekly Lessons":  Your card will be charged
only your $35 registration fee (or $45 maximum family registration fee for 2 or more).  Your
tuition will be prorated for the number of lessons for the first month.  WE DO NOT PRO
RATE YOUR MONTHLY FEES WHEN LEAVING, ONLY WHEN REGISTERING.

SUMMER LESSONS (CLINICS & CAMPS)/June and July /morning hours.  M-F
for one week.  5 classes/30 minutes long/no more than 4 students per class.
NO REGISTRATION FEES ON CAMPS OR CLINICS!

30 min week long clinic:
1st Child -$100 per week/per student   2nd&3rd Child-$90 per week/per student  
MULTIPLE WEEKS $90 SAME STUDENT
3 hour week long CAMP:  1st Child- $175 week/per student       2nd and 3rd Child- 155.00
MULTIPLE CAMPS $150.00 SAME STUDENT

Summer Classes:  Your card will be charged a $50 deposit at time of registration to hold
your spot for all summer camps or $25 deposit on all clinic lessons which is deducted
from total.  Balance is due on your first day of class.  Registration fee is waived for
summer and holiday clinics.  No refunds, credits or transfers will be issued. There are "no
makeups" and no refunds for no shows for summer classes.  All children 3 years and
under MUST wear one (1) RE-USEABLE swim diapers.  We carry swim diapers in our retail
section for approximately $12.99 per pair or you can purchase them elsewhere.  We do not
allow little swimmer disposable diapers in our pool, they do not do the job of containing a
diarrhea accident!  Thank you for helping us keep our pool bacteria free for you and
others.

RACING SQUADS (SEPARATE FROM LEARN TO SWIM PROGRAM)
IM, BREAST, FREE & BACK, FLY AND PREP RACING SQUADS / USA SWIM
TEAM OPTION
PRACTICE DOES NOT MAKE PERFECT..... PERFECT practice makes perfect.

Swimming laps incorrectly is such a waste of time.  We are not just an exercise,
endurance and fitness class, we are hands on skilled teachers.  We don't just teach from
the side of the pool and swim laps all day,  we actually fix your problems in the water one
on one attention when you need it!  Our goals are to produce" legal excellent strokes"
which produce fast times.
Swimsational Coaches don't let you practice a skill wrong time after time.  We correct
problems as we go so your student does not form bad habits, create drag, and waste
valuable time.  If you spend your time on technique rather than just speed, voilla!...the
speed will come naturally!

Are you wondering why your child is not progressing or struggling with their times each
meet?  You must correct the problems in each stroke so swimmers do not struggle and
fight with the water.  Then your swimmer will not tire as easily.  Once they can swim
correctly and effortlessly, we can then work towards endurance and fitness swims.  When
you swim strictly for endurance using improper technique, it's like swimming upstream
against the current, you will never reach your goals or be content with yourself.

Racing squads verses our learn to swim program.  
You must first learn the fundamentals of each stroke through a learn to swim program.  
Racing squads are designed for those who want to do competitive swimming and reach
higher goals.  Your learn to swim program will also teach you mechanics of each stroke
and how to be a safer swimmer.  There are pre requisites to be eligible for each squad,
please see registration page.  You may attend one, two three or four squads at once or
one at a time.  You may attend once, twice or three times a week and change month to
month.   Once you remove yourself from a squad, you lose your preferred time slot.  Your
re-enrollment is subject to availability.  
How do you withdraw from the squad?  The same withdrawal form is used to withdraw
but there is NO 30 day notice, you may change from month to month for squads only.  
You  stay enrolled and automatic withdrawals via credit card on file for your monthly
tuition fees and annual registration fees apply until you fill out the withdrawal form!


MONTHLY FEES FOR LAGNIAPPE RACING SQUADS/ 45 minute classes
All classes are after work hours or weekends/you choose when you enroll  Click Here to
Register for Racing Squads  listed under "Swimmer Level"

Once wk                Twice week                Three times week                 

$60.00mo               $80.00mo                    $100.00mo                                
These are now 45 minute classes!

Q:  How Do I pay for lessons?

1. Debit or credit card Visa, MasterCard, Discover is required at time of registration.  Your
"registration fee" will be charged to the card you supply when registering (and it will re bill
and auto pay each May 1 that you are enrolled as a student).Thereafter,
on the 1st day of each month your card on file will be billed in advance for the next month
TUITION if you are on the endless lesson plan.
If you are enrolled in "summer clinics" or "summer camps" or "pool party", your card on
file will be charged a $50 deposit UNLESS specified otherwise and balance is due on your
first day.  
No check "drafts" are accepted at this time although we do accept all debit cards.  We sell
monthly lessons,  some month's you will have 4 lessons, some will have 5 and some may
have 3.  We do not discount or add on fees for short or long months.

Q:  Do you offer refunds or credits?

No refunds, credits or transfers will be issued.  

Q:  How long will my child attend lessons?

With Endless Lessons, your child will continue indefinitely until YOU decide when to stop.  
At that time you MUST fill out the withdrawal form 30 days prior to last class you wish to
attend.  Please see below.
For example, If you sign up on the 15th of June.  If you decide you want to attend through
September 1, you would need to get us the withdrawal form before August 1 or you would
be charged for September.

Summer lessons are for one week only.  You must re-enroll  for each week you wish to
attend or enroll for additional weeks in advance.  Many kids enroll for several camps.

Q:  Can I change my credit card on file once I have submitted it?
Yes.  You can always stop by the office or log onto your customer portal through our
registration page on our website and change you credit card info, address, check on your
child's skill progress, enroll in a second class, enroll another child etc.

Q:  Can I change my day and time once I've started?
Yes.  You may change your day and time if there is a spot available.  Please consult the
office manager to assist you.

Q:  What if my child cries?
Normally, if a child cries on the first couple of lessons, it is due to separation anxiety, not
the water and should resolve after few lessons of orientation.  Even if you have the
bravest child in the world they can and probably will have meltdowns.  Bad day?  
Separaton anxiety?  Will you be there when they are done?  Think about it.
What are the two basic things we tell our children?  Don't talk to strangers and don't go
near the water without mommy.  Guess what?
We actually expect some sort of withdrawal at first. Our instructors are trained to handle
these delicate situations.   We are strangers to them, there are strange noises echoing
throughout the pool, mommy is not in the water,  many times it is their first interaction with
other children, and of course there is the big water!  Our pool is especially designed to be
child friendly so they can become confident while learning those basic skills of balance,
coordination and buoyancy.  
We need to gain your child's trust to be effective.  The best way for parents to  handle this
is to calmly hand over your child to the teacher.  This reassures the child  that you have
confidence in their teacher.  
Refrain from going back in to check on them.  The
teachers are groomed for this.  If they need assistance, they will call for assistance.  The
end result will be that the child will turn his or her dependency FROM you to THE
INSTRUCTOR in a few lessons.
After a few classes, crying should subside.  If not, we may recommend a private class until
they gain their confidence.  Please stay in the building while your child is swimming in
case they need to potty.  Our instructors may not leave their classes, they will motion for
you to come to the door to assist your child.

Q:  What if other children have been in the class for a while and are more
advanced than mine?

Our teachers are trained to "cross teach" when necessary to accommodate every
student.  If we feel the class is not a good match, we will approach
you with our suggestions.  We utilize skill level cards for each student so instructors can
see exactly what your child is working on each week.  
Each LESSON your child is evaluated and any MEDALS or TROPHIES earned  will be
given to them the same day!  
Most classes progress together even though starting times differ.  When your child is
ready to change levels, we will notify you to select a convenient
time to continue the progression.

E-mail is our primary source of contact.  If you do not have one on file, you could miss out
on any specials, discounts, policy changes and closures.  Please ck the opt in for text
messaging. Texting is strictly for emergency cancellations, no marketing allowed.
We constantly are striving to make Swimsational the best place to take swim lessons in
the state.  As we continue to meet the needs of each client, our policies may change from
time to time.
It is very important that we have correct e-mails for you.  If you do not have one, please
ask a friend or relative if you can use theirs for notifications from time to time.
TO KEEP ABREAST OF SPECIALS, CLOSURES, EVENTS, WE INVITE YO TO "LIKE" OUR
FB "PAGE" AND FOLLOW US AND SHARE OUR POSTS!

Due to operational costs, NO REFUNDS OR CREDITS WILL BE ISSUED at Swimsational Swim
School, LLC.  

We reserve the right to change these policies or website at anytime without prior notice.
COPYRIGHT 2017
FREQUENTLY   ASKED   QUESTIONS &
PRICING
Swim Camps
CLASS DESCRIPTION AND REGISTRATION
GENERAL SCHOOL
POLICIES
pant (diaper).  You do not have to purchase them from us, you may order
online or shop for them locally.  Diarrhea contamination in pool water can
pose a serious health risk to everyone using the pool. The fact that your
different than public swimming facilities.  Thank you for helping keep our
pool bacteria FREE!   We carry a variety of swim diapers in our pro shop. We
also carry swimsuits for boys and girls that have the swim diapers built into
them. If you have selected a special program that has NO registration fee,
you will STILL have to purchase your swim pants (diapers) from us or
elsewhere.
  • REGISTRATION
  • To register and reserve your spot, you must register/enroll and pay your
    registration fee and initial first month's pro rated tuition either online or in the
    school.
  • All tuition fees and any monthly debits  will occur on the 1st day of each month
    (unless Sunday or holiday, it could possibly fall on the following business day)
  • Endless Lessons require a registration fee of $35 (or family fee of $45
    regardless number of students in a family!) This is charged upon initial
    registration and then due again May 1 annually to the card on file.   We accept
    Mastercard, Visa, (debit or credit) and Discover online.  Cash or checks also
    accepted in Sulphur location.  You may change the card you have on file at any
    time.  Registration fees run May 1 to May 1 annually.  All  registration fees will
    automatically be charged to your card on file May 1st of each year that you
    remain registered.   
Unless otherwise stated, upon registration your card will be charged for the $35.00
registration fee for a single student or $45 maximum for entire family.   
  • MAKE-UPS:

  • We will offer one to two makeup per month subject to  
    availability for those enrolled in endless lessons.  If not used by the
    following month, you will lose them.  Note:  A private student may be asked
    to do their makeup in a group due to scheduling difficulties.
  • You must call in prior to class missed to be eligible for a    
    makeup, then you just call the office and we will schedule it for you.
  • No makeups for no show without calling prior to absenteeism.
  • You CANNOT makeup a makeup or reschedule a makeup!!!!!
    ALL MAKEUPS ARE SUBJECT TO AVAILABILITY.
    THIS IS A FREE SERVICE.
    NO MAKEUPS ON SUMMER LESSONS AND NO REFUNDS
    We appreciate you keeping your child home is he or she is ill with
    fever, pain in ears or diarrhea.
      Upon withdrawal, you lose all makeups.  You may not continue    
lessons using makeups past your drop date.
  • Due to operational costs, NO REFUNDS OR CREDITS WILL BE ISSUED at
  • ALL enrolled students will receive 10 percent discount to all pool
    parties!
  • If your child's class has one student, we reserve the right to
    consolidate, move class time or cancel that class.
  • You can always pay in the school with cash or check prior to the 1st of
    the month to avoid your automatic debit.
  • ALL NSF checks or declined debit or credit card transactions will be
    charged a $35.00 FEE.
  • Disclaimer to this free makeup service:  You may have a different instructor.  Privates
    may be asked to do a group lesson in lieu of a private for their makeups.
  • ENDLESS SWIM LESSONS:
    You can sign up at any time.   Classes start the same week but no later
    than the following week.  Due to demand, we cannot "hold" a spot for
    longer than that.
    Swimsational offers 14 levels so you can continue for as long as you
    wish.  We even have a Recreational Swim Team for ages 5-18.  Endless
    swim lessons are exactly that...endless!  Once you enroll with us, you
    will remain enrolled until YOU decide to stop, thus eliminating any
    renewals, eliminating you from having to come up with a large sum of  
    money all at once, and never ever losing that preferred time slot
    because you forgot to renew!
    Endless swim lessons provides a more affordable option.
    Less paperwork....eliminates the need for  you to re-enroll time after
    time, and rescheduling every session.
  • SPECIAL PROMOTIONS:
    When you register through a special promotion, there will be an "end
    date" for that special pricing,  these are not the same as "endless
    lessons".  If you enroll in a special that says "any group class in March
    for $______", then at the end of March, that special is over and WE WILL
    DROP YOU so that you do not get billed for something you do not want.  
    To continue lessons, you would have to ask the office to remove the
    drop date and  "enroll" you in endless lessons and pay registration and
    tuition fees applicable.  

    Check our PRICING on our website for even more    
         information and withdrawals and makeups.

  • WITHDRAWALS:
    You may withdraw by filling out a withdrawal form at least 30 days prior
    to the last MONTH you wish to attend.  NO email's, verbal
    communications, letters or faxes will be accepted!  Forms can be found
    on the website/registration page or in the school.
    You must fill out withdrawal form 30 days prior to last MONTH you wish
    to attend..your auto pay will then pay that next month, remember you
    are paying your fees using auto pay VIA CREDIT CARD ON FILE in
    advance for classes.  Remember, if SUBMITTED AFTER the first day of
    any month, the last month to attend will be The following month AND
    YOU WILL BE CHARGED FOR THAT FINAL MONTH.  
    Example:  If you submit your withdrawal 6/2 through 6/30...your last
    month charged will be 7/1.remember, we pro-rate coming in, not when
    leaving.
    NOTICE:  BY REGISTERING, YOU ARE AGREEING TO AND UNDERSTAND
    THAT YOU WILL BE BILLED FOR THE NEXT BILLING CYCLE IF THIS
    WITHDRAWAL NOTICE IS NOT RECEIVED BEFORE THE 1ST DAY OF YOUR
    CHILD'S (OR SELF) FINAL MONTH OF LESSONS AS PER THE
    REGISTRATION AGREEMENT.
    Families who wish to withdraw MUST fill out a withdrawal form
    and turn it in AT LEAST 30 days prior to last month that you wish
    to attend.  DOWNLOAD FORM FROM "REGISTRATION PAGE" OR
    PICK UP IN SCHOOL.
    NO VERBAL CANCELLATIONS, email's or any other form of
    communication will be honored.  Withdrawal forms can also be obtained
    at the school or on the website.  Once downloaded or picked up, you
    may fax (our forms only) to 337 528-7299.  We urge you to call to be sure
    we did receive it if faxing.
  • PAYMENTS  CHOICES
  • We accept Visa, Master Card and Discover for online transactions.  We
    accept checks, cash as well in the school.  No check drafts at this time.  
  • You may change your credit card information on file with us at any time.  
    You may access your customer portal to change it or do it while visiting
    the Sulphur location.  To access you customer portal, go to www.
    swimsational.net/Registration.html.  Once there, click on "already a
    customer" link at the top of the page and it will walk you through
    setting up your safe and secure password.    You can update any info,
    enroll in a class etc.  YOU CANNOT DROP A CLASS THROUGH YOUR
    PORTAL, YOU MUST FILL OUT WITHDRAWAL FORM TIMELY!

  • OPEN DOOR POLICY
  • Our door is always open for "legitimate" complaints or concerns that
    you may have.  The office is where the the chain of command starts.   
    Please do not try to talk to  instructors directly during their work hours
    as they cannot watch the children or do their work if distracted. PLEASE
    DO NOT USE SOCIAL MEDIA OR TEXTING TO CONTACT YOUR
    INSTRUCTOR.  They are not allowed to discuss your child's progress or
    make recommendations off site where the skill cards are kept and a
    manager is on duty. If you need to check on their progress, please
    check t the counter at the school.  They will in turn pull your skill card,
    discuss any changes or questions you may have.   MANAGEMENT
    NEEDS TO KNOW WHEN YOU ARE UNHAPPY.  We cannot fix or address
    any problem if you do not tell us.  If we receive any complaints, we will
    investigate through our internal processes.  We hope you enjoy our
    program!

WE RESERVE THE RIGHT TO CHANGE OUR POLICIES OR WEBSITE AT ANY TIME WITHOUT NOTICE.
COPYRIGHT 2014.  

Water Survival Skills
+   Child Centered Approach  +